The Nutrition Doctor (IP) Pty Ltd ACN 640 919 545 (referred to as we, us or our) recognises that your privacy is very important and is committed to protecting the personal information we collect from you. This document sets out how we will manage your personal information.

We may update this policy from time to time. The current version will be available on our website.

By providing us with your personal information, you consent to your personal information being collected, stored, used and disclosed as set out in this policy. We will never sell your personal information or pass this on to third parties without your consent.

The personal information that we collect and hold about you depends on your interaction with us. The kinds of information we typically collect include: name, address, email address, phone number, birth date, credit or debit card information and/or other information relevant to providing you with the services you are seeking either on your own behalf or on behalf of someone else.

If you provide personal information about another person to us, you must tell that person that you are providing their personal information to us, obtain their consent, direct them to our current privacy policy, and inform them that we can be contacted for further information.

Generally, we will collect, use and hold your personal information for the purposes of:

1. Providing our services to you
In addition to using this information to provide you with the appropriate personalised services you are seeking, we may also share relevant health information with the other health professionals who manage your healthcare.

2. Run our company
We use and share your health information to run our business and improve our current and future clients care.
Example: We analyse our services and customer needs with a view to developing new or improved services.

3. We will share information about you if state or federal laws require us to do so.

4. Billing for the services we provide to you
We securely store your billing information and use this for billing purposes.

5. Providing you with information about events, products and other topics relevant to our products and services, from time to time. We will never ever spam you.
Example: An upcoming webinar or course or new service launch

6. Providing you with information about other services that our related entities and other organisations that we have affiliations with, offer that may be of interest to you. We will never spam you.
Example: An upcoming webinar or course

7. In ways that contribute to the public good, such as public health and research,

Example:

• Helping with product recalls

• Reporting adverse reactions to medications

• Reporting suspected abuse, neglect, or domestic violence

• Preventing or reducing a serious threat to health or safety

8. For research
We may use your data for research purposes. Your health information will never be personally identifiable to you. That is, your name and address will be removed from your data. You can notify us in writing at any time, now or in the future, if you disagree with the use of your data for research purposes.

Personal information will generally be collected directly from you through the use of any of our standardised forms, over the internet (including via our website, platform, app, teleconferencing, email), through a telephone conversation or face-to-face with you).

We may also collect personal information about you from social media platforms on which you have an account, such as Facebook, Instagram and LinkedIn. 

Please be aware that if the personal information you provide to us is incomplete or inaccurate, we may be unable to provide the services you are seeking.

If you access our website, we may collect additional personal information about you in the form of your IP address and domain name. Our website uses cookies. The main purpose of cookies is to identify users and to prepare customised web pages for them. Cookies do not identify you personally, but they may link back to a database record about you. We use cookies to monitor usage of our website and to create a personal record of when you visit our website and what pages you view so that we may serve you more effectively. You may be able to disable or reject cookies, but some features of our website may not function properly if you do so.

We are likely to disclose personal information about you overseas. For instance, our related bodies corporate, third party service providers or other recipients may be based overseas or may use infrastructure outside Australia, including in the USA, Ireland, and the United Kingdom. However, we will never sell your information or share it to our advantage.

As set out above, we may use and the personal information we collect to provide information about products and services that may be of interest to you, as well as promotional offers and other marketing material. However, if you prefer not to receive this information from us, you can opt out from the email communication and/or by contacting us using our contact details.

If you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately using our contact details. We will take reasonable steps to correct the information so that it is accurate, complete and up to date.

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get an electronic or paper copy of your medical record

• You can ask to see a summary of your health information, which we will deliver usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask us to correct your medical record

• You can ask us to correct health information about you that you think is incorrect or incomplete. 

• We may say “no” to your request, but we’ll tell you why in writing within 60 days.

Request confidential communications

• You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. 

• We will say “yes” to all reasonable requests.

Ask us to limit what we use or share

• You can ask us not to use or share certain health information for treatment. We are not required to agree to your request, and we may say “no” if it would affect your care.

Get a copy of this privacy notice
You can ask for a paper copy of this notice at any time. We will provide you with a paper copy promptly.

You have both the right and choice to tell us to:

• Share information with your family and close friends. By default, we do not share this information. 

In the case of fundraising:

• We may contact you for fundraising efforts, but you can tell us not to contact you again.

Changes to the Terms of this Notice
We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, and on our web site.

By providing us with your personal information, you consent to your personal information being collected, stored, used and disclosed as set out in this policy.

If you have any queries or concerns about our privacy policy or the way we handle your personal information, please contact us.